Refund policy

We want you to love your order. If something isn't right, you have 14 days after delivery to request a return or replacement.

Damaged, defective, or wrong items

If your order arrives broken, faulty, or isn't what you ordered, email us a photo within 14 days of delivery. We'll send a free replacement or give you a full refund, and you won't need to send anything back.

Change of mind

Items must be unused and in their original packaging. Email us to start a return and we'll send you return instructions. Return shipping is paid by the customer. Opened or used incense cones can't be returned for hygiene and safety reasons.

Refunds

Once we receive and check your return, we'll email you and refund your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank.

Lost or late packages

If your tracking hasn't updated in 10 days, or your order hasn't arrived within 20 business days, contact us and we'll sort it out.

Contact

Email us at kyledrivingcool@gmail.com. We reply within 1 to 2 business days.